Pilot Card Holder

When you select an item and the button Pre-Order appears, it means that we don't have the item or size in stock.

However, we will order it for you at the factory.

Is the item or size in stock? The product will arrive at The Pilot & Crew Store within 3 business days. We then ship it immediately to you.

Pre-Order means that you need to allow approximately 7 to 10 business days to have your order Delivered At Place (DAP)

• Items in stock will be shipped either the same day, or the next business day.
• Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and carrier used.
• The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, colleague, receptionist, etc.) may sign for the receipt with binding effect on you according to carrier procedures.
• The Pilot & Crew Store reserves the right to choose the delivery carrier. The carrier used depends on the country of destination. All International orders outside the EU will be shipped by UPS.
• The carrier will usually keep the goods for up to 7 days before returning them to us as undelivered.
• Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged upon receipt, please contact us immediately.

Separate deliveries

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.